arvyo.

REFUNDS

Refund Policy

Last updated: February 9, 2026

Scope and Applicability

This Refund Policy applies to software development, consulting, and related technology services provided by Arvyo Ltd. ("Arvyo", "we", "us", or "our").

  • Refund terms are specified in individual service agreements, statements of work, or project proposals
  • In case of conflict between this policy and a specific service agreement, the service agreement shall prevail
  • This policy applies to all clients and service recipients unless otherwise agreed in writing

Service Agreements and Payment

Payment and refund terms are typically defined in your service agreement.

  • Payment schedules (e.g., milestone-based, monthly, or project completion) are agreed upon before work begins
  • Refund eligibility depends on the terms of your specific agreement
  • Partial refunds may be considered for incomplete or undelivered work, subject to the agreement
  • We do not offer refunds for work that has been delivered and accepted by the client

Refund Eligibility

Refunds may be considered in the following circumstances.

  • Services not performed due to Arvyo's failure to deliver as per the agreement
  • Mutual agreement to terminate a project before completion, with terms specified in the agreement
  • Duplicate payments or billing errors verified by Arvyo
  • Other circumstances as explicitly stated in your service agreement

Non-Refundable Items

The following are generally non-refundable.

  • Work that has been delivered, reviewed, and accepted by the client
  • Third-party costs, licenses, or expenses already incurred on behalf of the client
  • Consulting or advisory time that has been used
  • Deposits or advances where the client has breached the agreement or discontinued the project without cause

Refund Process

To request a refund, please follow this process.

  • Contact us at info@arvyo.com or support@arvyo.com with your project reference and reason for the request
  • Provide supporting documentation if applicable (e.g., agreement, payment receipts)
  • We will review your request within 10 business days and respond with our decision
  • If a refund is approved, it will be processed within 30 business days via the original payment method
  • Refunds may be subject to deduction for work already performed or non-refundable costs

Contact Us

For questions about refunds or to submit a refund request, please contact us.

  • Email: info@arvyo.com or support@arvyo.com
  • Company: Arvyo Ltd.
  • Address: 292 Nasir Garden, West Shewrapara, Mirpur Dhaka 1216
  • We will respond to your inquiries within 5 business days

Questions about refunds?

Contact Us